ARAF aspires to make any effort to report a grievance easily accessible through a variety of communications channels. The Fund also seeks to ensure anonymity if the complainant requests anonymity or we believe that identification could lead to harm, intimidation, or fear. The following methods of communication are available for lodging a grievance:
Using the complaints box below where complainants can confidentially and anonymously share
their grievances if they so choose
Emailing ARAF’s email address: info@arafund.com
Mailing ARAF’s address: P.O. Box 101833-00101, Nairobi, Kenya
Any compliant will be recorded in the Complaints Log and assessed by the Complaints Officer. Investigation and response will occur within 1 month and additional steps will proceed on a case-by-case basis.
A detailed description of our complaints can also be viewed here.
Additional resources for Fund and portfolio companies’ related complaints include Acumen’s Grievance Redress Mechanism and Green Climate Fund’s Independent Redress Mechanism. Please use the links below to access these resources.
https://acumencapitalpartners.com/grievance/
https://irm.greenclimate.fund/case-register/file-complaint